Regular Visitor
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3 Messages
Unlimited data - temporarily unavailable
With 5 adults in my household working from home and distance learning my internet overages are getting out of control i.e. $100 every month. I have been trying to add the Unlimited Data option to my internet service for $30/month. Whenever I try to add this using the online link, I get an error saying this option is unavailable. I have seen multiple other posts with this same exact problem, and some users said that a customer representative can help get this set up. Can anyone please help me with this?
Again
Expert
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31.9K Messages
5 years ago
@j5riley
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XfinityMichaelC
Administrator
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4.4K Messages
4 years ago
Greetings, @j5riley! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are having with trying to add the unlimited data to your account. We can certainly assist you with that. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
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