Unlimited Data Temporarily Unavailable

Same issue as many others, can't add Unlimited Data via https://www.xfinity.com/buy/plan/checkout/XFINUDAT.

Help please.

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Responses

Again

Expert

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31.8K Messages

5 years ago

@gzbd

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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Greetings, @gzbd! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into when trying to add the unlimited data plan to your account. We can certainly get that resolved for you. Can you please send me a PM with your first and last name so I may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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gzbd

Regular Visitor

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4 Messages

5 years ago

Thanks for your help @ComcastMichael . To summarize for anyone else who might read this thread:

* I already rent a modem from Xfinity.

* Ordering Unlimited Data will not work in my case.

* Ordering xFi Complete -- which includes unlimited data -- did work.

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CCMorgan

Gold Problem Solver

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3.3K Messages

5 years ago

Awesome! Thank you for the update, gzbd. I am glad to hear xFi Complete worked out for you. Take care!

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Customer Service

gzbd

Unlimited Data Temporarily Unavailable

Again

XfinityMichaelC

gzbd

CCMorgan

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