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gzbd
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Regular Visitor

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2 Messages

Thu, Oct 29, 2020 8:00 PM

Unlimited Data Temporarily Unavailable

Same issue as many others, can't add Unlimited Data via https://www.xfinity.com/buy/plan/checkout/XFINUDAT.

 

Help please.

Question

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Updated 

6 m ago

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Expert

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25.5K Messages

6 m ago

@gzbd 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastMichael

Official Employee

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2.9K Messages

6 m ago

Greetings, @gzbd! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into when trying to add the unlimited data plan to your account. We can certainly get that resolved for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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gzbd

Regular Visitor

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2 Messages

6 m ago

Thanks for your help @ComcastMichael . To summarize for anyone else who might read this thread:

 

* I already rent a modem from Xfinity.

* Ordering Unlimited Data will not work in my case.

* Ordering xFi Complete -- which includes unlimited data -- did work.

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ComcastMorgan

Official Employee

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2.5K Messages

6 m ago

Awesome! Thank you for the update, gzbd. I am glad to hear xFi Complete worked out for you. Take care!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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