Unlimited Data Sign-up

I keep getting an error message when trying to sign up for unlimited internet. I had this on my account last month, but then upgraded my speed. Now, to my surprise, I no longer have unlimited data on my account and I'm going over the limit. Please help!

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Expert

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25.5K Messages

6 m ago

@rameyrat

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastMorgan

Official Employee

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2.5K Messages

6 m ago

Hi there, rameyrat. Oh no! That is definitely not a great surprise. You came to the right place for getting help with added unlimited data back on. Please send me a PM with your first and last name, I will help from there.

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

Thanks!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Customer Service

rameyrat

Unlimited Data Sign-up

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ComcastMorgan

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