softinio's profile

Frequent Visitor

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12 Messages

Sun, Jan 3, 2021 10:00 PM

Unlimited Data Plan Temporarily Unavailable

I am attempting to add the option for unlimited data to my Internet plan ($30 with my own equipment) and I'm being redirected to a site stating that it is "Temporarily Unavailable."

 

I've seen multiple threads with other users having the same exact issue.

 

Can someone help me with getting this done.

 

Thank you so much for all help. 

Responses

Again

Expert

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25.8K Messages

5 m ago

@softinio 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Frequent Visitor

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12 Messages

5 m ago

Sorry to chase but any news on this matter? Any better way for me to resolve this matter? 

 

 

Frequent Visitor

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12 Messages

5 m ago

I gave up waiting and contacted CS directly to resolve this matter. I suggest anyone else having this issue to skip using these forums and do that for better more timely solution.

 

Thanks.

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