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pabstbr
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Thu, Jan 21, 2021 10:00 AM

Unlimited data plan goes to "Temporarily unavailable" page

Hi, I'd like to add the 30.00/mo option (my own networking gear) to my xfinity data plan, but when trying to do it online it goes to a page that says "Temporarily unavailable The product you’re interested in isn’t available for purchase at this time.".

 

From a search this is a long-standing issue, can I get this added to my account? thanks.

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2 m ago

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Expert

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25.3K Messages

3 m ago

@pabstbr 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastMichael

Official Employee

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2.8K Messages

2 m ago

Greetings, @pabstbr! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into when it comes to adding the unlimited data plan to your account. You have come to the right place! Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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