3 Messages
Unlimited Data option Temporarily Unavailable?
Trying to get the $30 unlimited data plan added to my internet package. Every page I get directed to says unavailable.
3 Messages
Trying to get the $30 unlimited data plan added to my internet package. Every page I get directed to says unavailable.
Accepted Solution
XfinityAldrik
Official Employee
•
2.1K Messages
2 years ago
Thank you for reaching out to us @user_t8t20h! To see why unlimited data is temporarily unavailable we will need to take a deeper look at your account. Could you please send our team a direct message with your full name and full address? You’ve reached the right team to take a further look at this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
See https://comca.st/3KQF8q9 for an example.
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