Regular Visitor
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2 Messages
Unlimited Data option temporarily unavailable
Hi, I started gettting the notifications about my data usage and overage. I wanted to pay for the unlimited but when I go there I just get its temporarily unavailable. Is there any news when this is going to be fixed or if someone could help me out.
Thanks
Again
Expert
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32K Messages
4 years ago
@Sparksfamily15
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Again
Expert
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32K Messages
4 years ago
Hang in. The OE's are a bit backed up right now.
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Sparksfamily15
Regular Visitor
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2 Messages
4 years ago
Is anyone able to help me with this? Its only been a week...
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CCGina
Official Employee
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800 Messages
4 years ago
So sorry for the delay in response here, @Sparksfamily15 , thanks so much for your patience. I'm sending you a private message and look forward to getting this figured out for you you there!
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user_RobertB
Contributor
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350 Messages
4 years ago
@Sparksfamily15
Hi there! I truly apologize for the delay. I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. We can get the unlimited option set up for you right away.
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SteveRice
New Poster
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3 Messages
4 years ago
Hi, I'm in the same boat. Own my modem, getting page saying Unlimited Data "Temporarily unavailable". I see from these forums it's been like this for at least 9 months. @ComcastRob or others can you help? I can't see how to send you a private message.
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