1 Message
Unlimited Data option has errors
I currently have xfinity internet and would like to add unlimited data while maintaining my own equipment. When adding Unlimited Data I get an error. While searching the forums I have found many other members also have this issue. How can I reach xfinity support to fix this problem?
EG
Expert
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110.6K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.2K Messages
2 years ago
Hello @user_j1i3mo, and thanks for reaching out about adding unlimited data to your account while using your own device. I would be happy to assist you with getting this added today.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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