Visitor

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2 Messages

Sunday, June 29th, 2025

Unlimited data on new Internet plans

I am very interested in moving to the new Internet plans that Xfinity announced this week. Mostly it's for the unlimited data transfer but the cost saving would probably be good too. However, when I asked Xfinity for more details the answers didn't seem to match the press release. The press release says "All plans include Unlimited Data and the Xfinity WiFi Gateway with the ultimate WiFi controls and cybersecurity protection". To me this says it has Unlimited Data AND comes with the gateway. I don't see any clauses that using the gateway is required to receive the unlimited data transfer.

Looking to confirm how this deal works I chatted with, and called, Xfinity support. Both people told me that the unlimited data was contingent on using the gateway, which counters how I read it. When I asked for a TOS that stated this, they weren't able to come up with it. I also asked if I could turn off the router and wireless functionality of the modem. One support person said yes, the other said they weren't sure but thought you could only disable the wireless. I'm fine using the provided modem as a modem but do not want it as a router at all.

Can someone clarify how these plans work and if the modem can be relegated to purely a router?

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Expert

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113.6K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.4K Messages

3 months ago

Hi there, @kbreit ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to go over our new Internet promotions which include your modem and unlimited data. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

Visitor

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2 Messages

@xfinityrichard I just sent the info you requested.

Official Employee

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2.4K Messages

3 months ago

@kbreit Thank you, I just sent you a DM, see you there.-Richard

Visitor

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2 Messages

5 days ago

Curious to know what the answer was to this post regarding the need to use the gateway or not to receive all the benefits of the new plans.

--Mike

Official Employee

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576 Messages

Hello @wizofoz244 are you referring to the unlimited data? If so, with our new plans unlimited data is included if you use our gateway or if you choose to use your own equipment.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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