Lora_reed's profile

New Poster

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1 Message

Wed, Dec 30, 2020 4:00 PM

Unlimited Data for $30/month is Temporarily Unavailable

I have been trying to add the Unlimited Data option to my internet service for $30/month.  Whenever I try to add this using the online link, I get an error saying this option is unavailable.  I have seen multiple other posts with this same exact problem, and some users said that a customer representative can help get this set up.  Can anyone please help me with this?

Responses

Regular Visitor

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3 Messages

6 m ago

I am having the exact same issue.  With 5 adults working from home and distance learning my overages are out of control.

Again

Expert

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25.8K Messages

6 m ago

@Lora_reed 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

Regular Visitor

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1 Message

6 m ago

I am having the same issue and would appreciate some help adding unlimited internet to my account.

Official Employee

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2.7K Messages

5 m ago

Hello, Lora_reed! Welcome to the Xfinity Forums.

I'm sorry to hear you are having trouble adding unlimited data to your service plan with our website. I would love to help you get it added! Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

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