chdrummer's profile
chdrummer
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Tue, Jan 5, 2021 10:00 AM

Unlimited data error

I'm trying to add the unlimited data plan to my internet and keep getting an error saying it's "temporarily unavailable". Can someone help me get this added? Thanks!

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5 m ago

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Expert

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25.8K Messages

5 m ago

@chdrummer 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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ComcastChe

Official Employee

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6.1K Messages

5 m ago

Hi @chdrummer! Thanks for posting to the Xfinity Forum to get help with adding Unlimited Data to your account. We truly appreciate your patience. If this hasn't been taken care of yet, can you send a private message with your first and last name and the numbers associated with your address?  To send a message, click on my name, "ComcastChe," then click send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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