PChong808's profile

New Poster

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3 Messages

Sun, Oct 4, 2020 3:00 AM

Unlimited Data Error

Trying to sign up for the Unlimited Data plan but keeps giving me an error message that its "Temporarily unavailable", go figure. Need assistance from a certified customer service representative.

Thank you,

Responses

Again

Expert

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26.1K Messages

10 m ago


@PChong808 wrote:
Trying to sign up for the Unlimited Data plan but keeps giving me an error message that its "Temporarily unavailable", go figure. Need assistance from a certified customer service representative.

Thank you,
Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

 

XfinityAmir

Official Employee

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6.4K Messages

10 m ago

Hi PChong808, I'd be happy to help you with getting signed up with unlimited data. In these uncertain times it's good to have a feature that will allow you to use all the data you'd like without having to worry about being charged any overages. Let's get this feature added sooner than later, to get the ball rolling could you please send me a modmail message using this [link](https://comca.st/33u4aYN) with your full name, street address, and your account number?

New Poster

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3 Messages

10 m ago

Sent through link, title/subject is same as here

New Poster

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3 Messages

10 m ago

Why is it redirecting to Reddit, when you guys gave a fully functional forum here???

Official Employee

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2.6K Messages

10 m ago

Hi, PChong808. I hope you are doing well! So sorry for any confusion! To make things easier, feel free to send me a PM here with your first and last name. I can help you with the Unlimited Data error from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thank you!

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