Visitor
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1 Message
Unknown devices keep joining my network
Every time I log into the app I have unknown devices that connected to my network. I’ve changed my password and remove them but they keep joining. I can’t get the AI Xfinity bot to actually assist me and I can’t get anyone on the phone. Very frustrated.
XfinityRaul
Official Employee
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2.1K Messages
7 hours ago
@user_4fwu4a Thank you for making us aware you're still noticing these unknown devices connected to your network even after resetting your password. If you are still seeing a number of unauthorized devices connecting to your network, you can also reach out to the Customer Security Assurance team at the https://internetsecurity.xfinity.com/help/report-abuse/ site to report those unauthorized devices.
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