Visitor
•
13 Messages
Unknown Comcast Business Cisco DPC3848 Gateway Account-Owner
Community Room at independent senior living facility has faulty or misconfigured
XFINITY-Comvsst-Business Gateway that fails to auto-assign WiFi (ip4 / ip6) leases!
###
Bulk-ACCOUNT Liaison seems clueless on quick ways to determine account or owner.
Suspect there must be a reverse directory lookup using inverted indexing?
###
[Edited: Removed Picture with MAC Address]
XfinityAldrik
Official Employee
•
1.8K Messages
1 year ago
Thank you for reaching out to us @Bob-RJ! Our team can definitely take a further look! Could you please send our team a direct message with your full name and the facility's full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
See https://comca.st/3KQF8q9 for an example.
2
0
Bob-RJ
Visitor
•
13 Messages
1 year ago
Unable to find a usable DM submission option via iPadOSafari Browser. Photo of device ID redacted upon initial submission!
Reverting to macOioS Chrome Browser to resubmit MAC & Serial Number
Printing photo to extract identification info:
{Personal Info - Edited}
(edited)
1
0