Visitor
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1 Message
universal tickets
I redeemed the free universal tickets and received a code, but when I went to redeem them, I accidentally copied the 2fa code to log in without writing down the code for the tickets. I can't figure out how to find that code - it's not in my redeemed benefits page. Can you please guide me?
XfinityAdrienne
Official Employee
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1.9K Messages
6 hours ago
Hey there, @user_6etr58! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am sorry to hear about the experience with receiving the redemption. I would be happy to help with looking into the account. Can you please send DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_rhz8d4
Visitor
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2 Messages
6 hours ago
Hi! I copied the code, but then did not get directed to the place to use it. My email only sends me to redeemed benefits and the free tickets one is not there and the ticket one that is there doesn't ask for a code. Can you help? Thanks!
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