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user_on6y3t
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2 Messages

Thursday, August 20th, 2026 5:44 PM

Universal ticket name correction

Both tickets have my name on them.  Who can I contact to request to change the second ticket to my guest's name? 

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6 hours ago

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XfinityKassie

Official Employee

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2.6K Messages

6 hours ago

 

user_on6y3t Good morning! Thank you for reaching out to our Xfinity Forums for assistance with your ticket correction. I hope you have a great time while you are at the park! Is there a ride you are excited about? I loved the VelociCoaster😀. I have a quick question. Was this a redemption reward, or were you purchasing discount tickets? 

 

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user_on6y3t

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2 Messages

It was a redemption code. I had someone on the phone trying to help me then it disconnected 

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6 hours ago

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XfinityAdrienne

Official Employee

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2.2K Messages

Gotcha, thank you so much for clarifying that for us @user_on6y3t! I would be more than happy to dive into the account further with you. Can you please send us a DM to get started?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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6 hours ago

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