Universal Rewards

The 1 Day VIP Experience Xfinity Reward Ticket is not working. Please let me know how to purchase.

Responses

XfinityGabriel

Official Employee

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2.3K Messages

2 days ago

user_ybyymo, Hi there! Thanks for taking the time to reach out. I know how important it is to redeem those rewards. I am sorry to learn about this experience with the reward ticket not working. You've reached the right place. We are a team of experts who are happy to help over social media. Are you gettting an error message when attempting to redeem that reward?

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user_ybyymo

Visitor

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2 Messages

2 days ago

When you click to select date it will not load

1

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XfinityChristy

Official Employee

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2K Messages

Thank you for that detail. I would like to take a look at the status of this reward. To get started, can you send me a direct message with your full name and address. Your username will be helpful too.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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2 days ago

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Customer Service

user_ybyymo

Universal Rewards

XfinityGabriel

user_ybyymo

XfinityChristy

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