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user_h0gzwa
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10/19/2026 3:06 PM

Universal free tickets date change

Hello, I am trying to change the dates for my free Xfinity Rewards Universal Studios tickets. I originally claimed them for November 11, but I need to switch them to December 3.

I pushed the confirm cancellation button but the system gets stuck and just says

"Submitted" without processing the cancellation. I never received a email of a cancellation either. Because of this, I can't select my new date. Could an official employee please help clear this pending status or manually adjust my ticket dates to December?

thank you

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1 hour ago

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XfinityChristy

Official Employee

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3.2K Messages

1 hour ago

 

user_h0gzwa Thank you for reaching out, and I'm sorry to hear you're running into issues with your Xfinity Rewards Universal Studios tickets. I'd be happy to take a closer look and see what options are available. Please send us a Direct Message with your full name and service address associated with your Xfinity account. From there, we can review the reward details and determine the best path forward regarding the ticket cancellation and date change. We look forward to assisting you further.
 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

 

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