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Monday, August 28th, 2023 4:18 PM

Closed

Uninstall xfinity wiring from prior address

I have recently moved and need to have the xrinity coax wiring from my prior apartment uninstalled. 

Official Employee

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2.3K Messages

2 years ago

Greetings, @user_3097c3! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this request. You have definitely come to the right place for assistance.

 

Can you tell me a little more about what you needed? Did your account have a custom install or other special equipment that needed to go with you to your new location, or is the apartment owner requesting to have some custom work uninstalled?

 

2 Messages

@XfinityJamesC​ 

Hi, thank you for the quick reply. I removed the gateway and took it to my new unit, which already had a coax cable ready to connect and therefore self-install was simple. The xfinity-installed coax cable remains at my old unit - I was not able to unscrew the cable, and it is still connected to another cable that comes out of the wall. The building has requested that I remove all installed wiring. 

Official Employee

 • 

2.3K Messages

2 years ago

Thank you for clarifying. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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