Visitor
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1 Message
Unhappy with my service
I just want to say that I am very unhappy with my service. My internet is out more than it is on these past few months, yet your billing department has the nerve to charge me for using more than the alloted data. At this point, I should be getting a discount! I am seriously considering canceling my service and go with another company after 5 years. This is getting ridiculous!
XfinityMarshante
Official Employee
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1.5K Messages
7 days ago
Hello @user_iwfio8, thanks for taking the time to leave a post. Sorry you’ve been dealing with frequent internet interruptions over the past few months. I can certainly understand how frustrating it must be to pay for service that has not been consistently reliable. We’d be happy to review the connection issues and data usage charges with you to determine what options may be available.
When the interruptions occur, are your devices connected wirelessly over Wi-Fi or directly to the gateway with an Ethernet cable? Also, are you using an Xfinity Gateway or your own modem and router?
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