Visitor
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4 Messages
Unhappy customer
I continue to have a problem with my xfinity tv. It continues to scramble. A service person came out and said he fixed the errors but we still have the same problem I went on line and ordered all new boxes/ equipment because it said we were eligible. Now I am paying over $300 a month for poor service. I am not tech savvy at age 73 so I don’t intend to hook all this equipment up. I need another appointment for the equipment and to fix this scrambling problem. If this issue is not resolved I will likely change to ATT
XfinityThomasA
Official Employee
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3.6K Messages
4 hours ago
I completely understand how important it is to be able to fully enjoy your services, and I’m really sad to hear this hasn’t been the experience you were expecting. That’s definitely not what we want for any of our customers. Please know our team is here for you, and we’re ready to help however we can to make things right. Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
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user_rwafjq
Visitor
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4 Messages
2 hours ago
i need to talk to an agent
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