1 Message
Unhappy customer
Two things
1) YES network. Find a way to resolve it. I pay $298 per mo & fir you to refuse to work it out us absurd & disrespectful to your customers!
2) I was moved to a more expensive package, without my knowledge or choice. Again, this is mot acceptable.
$300 per mo & I can't watch the YES chanel??? The shear principle if this will force me to another option.
XfinityRay
Official Employee
•
2.7K Messages
4 days ago
Hi there, user_t76id3! Thank you for reaching out and sharing your concerns. We are still working to try and resolve this with Yes network and understand wanting to keep the channel. We would be happy to look further into our promotions and see how we can help with your monthly cost.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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