Visitor
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1 Message
Ungrounded coax drop caused lightning surge damage to personal property.
A thunderstorm this morning appears to have caused a surge in the coax drop from Xfinity to my house (photos below).
This surge damaged my modem and, through it's Ethernet connection to the router damaged the router and also a printer that was connected via Ethernet to the damaged router.
Since Xfinity failed to ground the drop line which is required by electrical codes, I believe it is their responsibility to reimburse me for replacing this equipment.
XfinityJoe
Official Employee
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1.4K Messages
1 hour ago
Thank you for your post. I hope that everyone is safe after the storm. @sarasota-customer
Please send us a DM with your full name and address to Xfinity Support.
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Click the "Start new conversation" (pencil and paper) icon
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As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
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Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
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