Visitor

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1 Message

Saturday, March 28th, 2026 12:26 AM

Unfulfilled promises of speed

My wife was a customer with the 400 mbps  and everything was fine , I canceled This plan and started my own with 1 gig plan but since day one I am only getting about 350 Mbps , after replacing the router and many customer support and tech support calls , no body has been able to the fix the issue , I even had two tech visits , and even  I high tier private tech come and  reported that the issue was with the node. but Xfinity keeps blaming clay electric and fpl for the issue , but in the mean time I am still paying for a gig . This is illegal and shameful that Xfinity is unwilling to budge and provide a higher plan for  free for those that they know they can’t receive  the promised speed and now I can’t go back because the $40 of 400 Mbps is no longer available  instead they are charging more but only for  the 300 Mbps plan , what else can I do other than report the issue to the fcc and the district state attorney for possible fraudulent and illegal business activities ?

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Expert

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117K Messages

6 hours ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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4.2K Messages

5 hours ago

@user_gv0cje

 

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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