New Poster
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1 Message
Unfinished conduit digging in my yard - what is local Comcast contact who can tell me what's up?
Hi,
A Comcast contractor crew started digging in my yard on 12/10 for conduit service unrelated to my address. At the end of the day, they said they'd run into an issue, and would be back on 12/11 to finish up and had 'soft filled' the hole until then. It's sat that way since then, covered by a tarp and safety cones with no return of the crew. Who can I get in touch with locally who can tell me when I can expect this to be finished and cleaned up? Locale is Vancouver, WA 98685. Have tried talking to someone at a national customer service center, and 'chatting' with a bot on the customer service landing page.
Thank you.
Responses
ComcastMichelleR
Official Employee
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375 Messages
6 m ago
Thanks so much for taking the time to reach out to us regarding the conduit. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I would love to ensure that we get this addressed and resolved for you. Can you please reach out through private message with your first and last name, name on the account if different, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: comca.st/30x1qW2.
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Expert
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25.8K Messages
6 m ago
@JoeBloviate
To send @ComcastMichele a private message click on her name in her post and then on Send Message.
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