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user_0wgszu
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07/14/2026 11:59 AM

Unfinished Comcast infrastructure project on my property

I happen to be a Comcast customer, but this is not about my personal account, it is about an infrastructure project.
Months ago, a Comcast team did some work on network wiring that terminates in the corner of my property.  This is at the corner of White Birch and Cindy Lane in Guilford, Connecticut.  They left the work half done, uncovered, and marked with an orange cone.  See attached pictures.
Can you get your construction team to finish the work please and remove the cone?

[Image removal: "Possible personal information"]

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2 months ago

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XfinitySara

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2.9K Messages

2 months ago

Hey there, @user_0wgszu! Our team will gladly take a closer look at this and see if we can request a visit by the field team. Could you please send our team a direct message to continue?

 

How to send us a direct message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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