Regular Visitor
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5 Messages
Unfinished Cable (the wire) Install
Earlier this year, a technician came to the house, check settings and went outside to check the cable coming into the house, etc. He ordered a new wire to be installed from the house to the mainline. I just noticed yesterday that it was run from the yard several months ago but never connected. It's just sitting rolled up against the house. How do I get it connected correctly??
XfinityMarshante
Official Employee
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47 Messages
1 day ago
Hello @tonys56, Thank you for taking the time out of your day to leave a post. I hope you are having a wonderful night. So that I may look closer into your issue, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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