1 Message
Unfair higher pricing for existing customers compared to new customers
For 200MB internet service in my area, $50 for me who has been using Xfinity for the last 5 years and $30 for a new customer. I even need to spent $15 to rent a moden which will also be waived for new customers. This is unfair and I'm thinking switch providers.
XfinityGabriel
Official Employee
•
2.2K Messages
1 year ago
Welcome to XFINITY, @user_fsyqi7! We appreciate you for reaching out and for your time. I understand what you mean as I am in the same boat with another service provider. We truly value your business and would hate to see you go. We will do everything within our power to help with getting you into the lowest pricing available for your address. When checking on prices, is this the best deal you were able to find online at our website?
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