UNFAIR CHARGES, TERRIBLE CUSTOMER SERVICE, AND COMPLETE LACK OF ACCOUNTABILITY

My experience with Xfinity has been absolutely terrible. I would not recommend this company to anyone under any circumstances.

On September 15, I personally went to an Xfinity location to cancel my internet service. Before proceeding with the cancellation, I specifically asked the representative whether I had any outstanding balance and how long my service was covered by the payments I had already made.

The representative clearly assured me that I owed absolutely nothing and that my service was fully paid through September 30. Based on that information, I proceeded to cancel my internet service that same day, September 15.

To my complete disbelief, Xfinity is now attempting to charge me $102 for the month of September, a period that their own representative explicitly confirmed had already been paid.

I have filed complaints and called customer service multiple times trying to resolve this issue. However, their only response is that I supposedly never made the payment. It is absolutely unacceptable for a company to provide customers with incorrect or contradictory information and then refuse to take responsibility for its own mistakes.

How is it possible that on the day I canceled my service, I was told I owed nothing, yet I am now being charged $102? Where is the honesty, transparency, and accountability?

Their internet service is disappointing, their customer service is absolutely horrible, and the way they handle billing disputes is outrageous.

I feel completely misled, disrespected, and financially wronged by Xfinity. Customers should not be forced to pay charges that directly contradict the information provided by the company’s own representatives.

I demand that Xfinity review my payment history, verify the cancellation records from September 15, and remove any unjustified charges from my account.

THIS COMPANY IS A COMPLETE DISGRACE. I STRONGLY ADVISE EVERYONE TO STAY AWAY FROM XFINITY.

Their lack of professionalism, accountability, and respect for customers is unacceptable. No customer should have to waste hours making phone calls and filing complaints just to correct a billing issue that should never have happened in the first place.

DO NOT RECOMMEND XFINITY. SAVE YOURSELF THE HEADACHE, FRUSTRATION, AND UNFAIR CHARGES.