Visitor
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1 Message
Unfair and deceptive sales practices
Rating: ★★☆☆☆
I’ve been a loyal Comcast/Xfinity customer for 30 years, but my recent experience has been extremely disappointing. I purchased a phone under the understanding it was a trade-in transaction, but I later learned it was not, leaving me paying nearly double what was promised.
The reality is, I would not have made the purchase without the trade-in offer. I took a personal day off work, losing over $300 in income, to go to the store and resolve this issue — only to be told that someone “just emailed” and no resolution was offered.
I submitted feedback via the SVP escalation form and emailed the Board, but have yet to receive any meaningful response. This experience has been frustrating, time-consuming, and financially harmful.
I hope Comcast/Xfinity takes this seriously and improves both honesty in sales and customer resolution processes.
XfinitySean
Official Employee
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218 Messages
8 hours ago
Hey there user_7wemsx, we appreciate you reaching out through our community forums! This isn't at all the experience we want for our customers, and I'd be upset if I was charged considerably more than expected too. You've come to the right place for assistance, and our team would be more than happy to see what we can do to help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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