Unfair and deceptive acts and practices

In July 2024I contacted Xfinity to remove our movie channels and reduce our monthly expense.  The rep I spoke with offered a plan to remove our landline, remove the movie channels, take a cell plan with streaming service to reduce our bill by $100/mo.  We had to activate the cell plan to have the new plan go into effect. After 2 months nothing changed except that we were now also paying for a mobile plan on top of our already high cable bill.  I contacted Xfinity and the rep I spoke with said that the best she could do was reduce our bill by $29/mo. I said that was unacceptable and demanded to speak with a supervisor. I was told a supervisor would review the recording from the original conversation and I would receive a call back within 24-72 hours. Now 8 days later I contacted Xfinity once again and was told by the rep that unfortunately the original rep who originally offered me the reduced plan fraudulently did so to sell a new cell service (her words not mine). I am now waiting for another call back. This sure seems like a case our attorney general consumer affairs office would love to get a hold of.