Unexpected outages 10 out of the last 14 days

user_7stu7r Good afternoon! We appreciate you taking the time to reach out to our Xfinity Forums Community. I'd be happy to take a look at your area, and see if we have some details to provide that will be helpful. I work from home as well, so that does make it difficult if you don't have a solid internet connection. Can you please send a Direct Message with your name, and service address? 

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it