U

Visitor

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1 Message

Wed, Jun 29, 2022 2:35 AM

Unexpected Indifference

I attempted to call xfinity about loyalty programs given that I have been with them for about 10 years. The only offer I was given was basically 10 dollars less then I am paying now. The representative scoffed at my comment that I wanted to keep some boxes and basically told me I should be happy with what I am paying. I have other options wether it be for TV or internet etc. She was whole indifferent when it came to trying to work with me even after I mentioned that I was giving her the chance to give me a decent offer. She offered me a government program instead for which I would have to apply and she again belittled me when I tried to explain that I was on the FCC website and felt I would not qualify. I have been left having to reevaluate my options with out xfinity and my next call which will be coming soon will be to cancel all my services. This is an unfortunate result of that phone call and totally unexpected. I have read about the poor costumer service some people experience, but I have never had a problem before. 

Accepted Solution

Official Employee

 • 

209 Messages

3 m ago

@user_0c7398

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

- An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

EG

Expert

 • 

95.8K Messages

3 m ago

The concern is not "Community Center" help related..... Thread moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

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