Unexpected Indifference

I attempted to call xfinity about loyalty programs given that I have been with them for about 10 years. The only offer I was given was basically 10 dollars less then I am paying now. The representative scoffed at my comment that I wanted to keep some boxes and basically told me I should be happy with what I am paying. I have other options wether it be for TV or internet etc. She was whole indifferent when it came to trying to work with me even after I mentioned that I was giving her the chance to give me a decent offer. She offered me a government program instead for which I would have to apply and she again belittled me when I tried to explain that I was on the FCC website and felt I would not qualify. I have been left having to reevaluate my options with out xfinity and my next call which will be coming soon will be to cancel all my services. This is an unfortunate result of that phone call and totally unexpected. I have read about the poor costumer service some people experience, but I have never had a problem before.