Hello, @user_087y17 There is a possible service visit charge which is covers in the service agreement for homes that have never had our service and self-installations that have failed and then require a professional installation. The technician determines the possible service visit charge based on the cause of the trouble. Can you provide us with more detail about what that installation was for and how you set up the services? For example, was this by phone, retail store visit, or online? And was this a new installation, add on service, or a failed self installation?
XfinityThomasC
Official Employee
•
3K Messages
10 hours ago
Hello, @user_087y17 There is a possible service visit charge which is covers in the service agreement for homes that have never had our service and self-installations that have failed and then require a professional installation. The technician determines the possible service visit charge based on the cause of the trouble. Can you provide us with more detail about what that installation was for and how you set up the services? For example, was this by phone, retail store visit, or online? And was this a new installation, add on service, or a failed self installation?
0
0