Hello, @er.neu thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and can assist with the change request to the unlimited data. It's just my wife and myself in our home, so understand not using data that exceeds the 1.2 terabyte limit. Since I will need to gather some information that we don't want in our public conversation, when you have time please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
Thank you for sending us a direct message, so we could get this taken care of for you @er.neu. We were able to remove the Unlimited Data service and repackage your internet service at a lower rate for the next five years. We also upgraded your Xfinity Rewards tier based on your previous account history, so you can now enjoy all the amazing Platinum rewards. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help.
XfinityJustinC
Official Employee
•
1.4K Messages
2 months ago
Hello, @er.neu thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and can assist with the change request to the unlimited data. It's just my wife and myself in our home, so understand not using data that exceeds the 1.2 terabyte limit. Since I will need to gather some information that we don't want in our public conversation, when you have time please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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XfinityJustinC
Official Employee
•
1.4K Messages
2 months ago
@er.neu thank you for sending the direct message, I'll follow up with you there to continue with making the change to your account.
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XfinityJamesC
Official Employee
•
2.3K Messages
2 months ago
Thank you for sending us a direct message, so we could get this taken care of for you @er.neu. We were able to remove the Unlimited Data service and repackage your internet service at a lower rate for the next five years. We also upgraded your Xfinity Rewards tier based on your previous account history, so you can now enjoy all the amazing Platinum rewards. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help.
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