M

Visitor

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1 Message

Wednesday, May 28th, 2025 3:04 PM

Undo a cancellation

I am trying to add another router to my plan at the same service address. I then got a cancellation request for my current router/plan. I am needing to undo that cancellation, and keep the added plan that I sent in yesterday. Is it possible to have two routers for one service location? I have two separate buildings. 

Official Employee

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1.3K Messages

2 days ago

@micayla1 Hey there two lines must be on separate accounts, if you wish to have 2 modems at your address.

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