Visitor
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1 Message
Underground work driveway damaged
I am trying to find out who ran an underground cable for Xfinity today and damaged my driveway. They ran it across the driveway apparently too shallow and it buckled and a big hole in the asphalt. In reviewing the information regarding underground work, DIGSAFE was never called, I was never notified when said work would happen and therefore could not be home to see the damage to my property. I am requesting contact as there is no work order nor information I can see regarding this work. It was also not on an easement so I will be moving this forward if not contacted.
XfinityMarshante
Official Employee
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500 Messages
4 hours ago
Hello @user_yw26va, thank you for taking the time to leave a post. Sorry to hear there was damage to your property when a line was being buried. We can get a damage claim ticket opened for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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