New Poster
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5 Messages
Underground Sprinkling cut
Xfinity was putting in a new line last fall but the ground froze so the cable sat above ground over the winter. Spring comes and they never notify me ahead of time but just come and bury the line. I warned them several times that I had sprinkling but guess what…they cut the line when I started it last week. I called Friday and they said someone would call me within 24 hours. Never happened. I called today and they said about 2 weeks to get someone out but they would call ahead of time. I have no confidence that will happen and am worried about the line being cut in multiple spots. Beyond frustrating.
XfinityAbby
Official Employee
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906 Messages
1 hour ago
Thank you for reaching out @Jeffver. I can imagine that was frustrating and I want to make sure we are getting everything taken care of for you.
Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
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