Visitor
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1 Message
Underground line still not installed
I've had a temporary orange line installed on top of my yard since December 2025. Due to weather, there were delays early in the install schedule. It is now April 2026 and the underground line still hasn't been installed. Now that it's mowing season, I really need this cable taken care of to prevent damaging the line. How do I go about scheduling an install time?
Accepted Solution
XfinitySeth
Official Employee
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1.1K Messages
27 days ago
Happy Monday user_aaron0574 👋 I appreciate you checking in with us through our community, and you're in the right place for support regarding that line in need of a burial! If you were in an area that was subject to appointment holds due to the winter weather that ended April 1st, rest assured your local teams have begun working all of those held appointments as soon as the hold was lifted 👍
At this time, our teams are working these appointments by order received, so there still may be some time needed before your job gets a date and time locked down. That said, If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to check on this for you. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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