Underground Comcast Line Locating

I have a contractor that's going to do some drainage work on my property that will require digging. The contractor submitted an 811 request (I'm in Illinois so it's called JULIE) for utility locating, but my Comcast line was never marked. According to JULIE, they have no record of a Comcast line on my property even though I have Comcast Internet service. How do I get their records corrected so my Comcast underground line can be marked?

Responses

Oldest First

Selected Oldest First

EG

Expert

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120K Messages

4 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityAdrienne

Official Employee

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2.2K Messages

4 hours ago

Hey there, @thebooth99! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do apologize about the experience, and we can certainly take a look into the account further. The lines to your location might be above ground, but we can ensure the details are provided to you. Can you please send us a DM to get started?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

0

Customer Service

thebooth99

Underground Comcast Line Locating

EG

XfinityAdrienne

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