Visitor
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1 Message
Underground Cable
We had our cable buried a few years ago but I just noticed that our email says temporary cable. I would like to know when will we get a new cable to replace the temporary one. Also it was buried during the winter time so the person who did the job couldn't get it deep. My husband checked how deep the cable was and it is only 4-10" deep. It is my understanding that the cable is supposed to be 18" deep. We are having our lawn worked on our yard soon and would like to make sure the cable is deep enough and also marked for the people working on our lawn.
EG
Expert
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110.3K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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903 Messages
1 day ago
Good morning @user_d18f9c. Thanks for taking the time to report you underground cable issue to us. If you could send our team a direct message with your full name and full address, we can check to see if there is a pending work order for your home.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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