Visitor
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1 Message
Underground cable
We are about to have our service line buried.
I have been unable to actually speak with anyone who is on the crew that will be completing the work.
It is extremely frustrating to text customer service in another country who don’t understand what the scope of the project requires.
What would you suggest I do?
XfinityAngie
Official Employee
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1.9K Messages
1 month ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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