Underground cable

I have contacted you and received a job # [Edited: "Personal Information"] and was told that someone will contact me.

Well I was told this on 6-26-24 it is 7-8-24 now and no one has contacted me

I have FPL coming out and they are going to bury their cable. I would like to get this done at the same time.

I would appreciate if someone would call or schedule something.

Manny [Edited: "Personal Information"]

Responses

XfinityVictor

Official Employee

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1.3K Messages

10 months ago

user_dl53vf Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_dl53vf

4 Messages

@XfinityVictor

Where do I go to schedule this ? I tried your suggestion to go to the right hand corner. but I can not find it. also what is a DM ?

10 months ago

0

XfinityDena

Official Employee

•

3.2K Messages

@user_dl53vf

I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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10 months ago

0

Customer Service

user_dl53vf

Underground cable

XfinityVictor

user_dl53vf

XfinityDena

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