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user_alq60t
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09/18/2026 2:13 PM

Underground Cable work scheduled, Marking not Completed

I received an email from Xfinity about underground cable work being scheduled now that my utilities were marked, but the utilities haven't been marked. The email says to contact Xfinity, but the AI Chat assistant doesn't see any appointments or have any information about the work. I've already had my invisible dog fence marked, but I don't see my telephone line marked, nor the power line marked. How can I get a copy of the OneCall ticket?

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5 hours ago

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XfinityKassie

Official Employee

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2.7K Messages

5 hours ago

 

user_alq60t Good morning! Thank you for reaching out to our Xfinity Forums Team regarding your cable line bury request. I'd be delighted to take a look, and provide you with any updates we have received from your local team. Please send us a Direct Message with your name and service address we will be working with today. 
 

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514 

 

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