2 Messages
Underground cable rerouting
An Ash tree grew over the Coax buried cable in the front yard. The tree was removed. Before the stump can be ground the cable must be rerouted. How can this be accomplished?
2 Messages
An Ash tree grew over the Coax buried cable in the front yard. The tree was removed. Before the stump can be ground the cable must be rerouted. How can this be accomplished?
XfinityVianney
Official Employee
•
2.1K Messages
10 days ago
Thank you for reaching out to let us know. I'll be glad to open a request with the local team to take care of the line. I ask that you please send me a direct message with your full name and service address to get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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