U

Visitor

 • 

2 Messages

Monday, February 21st, 2022 4:40 PM

Closed

Underground Cable Replacement

Hi

I ordered the Xfinity internet service on 12/18/2021 but I had no internet service for 2 months.

I called and chatted with multiple customer service but they just arranged the basic technicians only, not burying tech.

Not even started the utility line mark yet.

If I have an alternate internet provider, I definitely would like to cancel the Xfinity internet service.

Thank You,

EG

Expert

 • 

97.7K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Visitor

 • 

2 Messages

11 months ago

The cable job was done last Thursday(2/24) & Friday(2/25) as soon as I posted this.

Thank You,

XfinityAnna

Official Employee

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839 Messages

I am so glad to hear your line was completed. That is awesome! Welcome to the Comcast family @user_ed8e02. I am going to close this post. If you have any further questions or concerns moving forward please don't hesitate to reach out. The Digital Care team is a one-stop-shop for assistance with everything from billing to technical. Plus, we are available 24/7 on Reddit, Facebook, Twitter, and Xfinity Forums, so you can reach us when it is best for you. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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