Underground cable line

@user_82454w

Thanks for reaching out to us, We do apologize for any inconvenience.

 As a homeowner myself I would not be happy if I had an unburied cable line on my property.

You've reached out to the correct team to get this all resolved for you!

Please go ahead and send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I click on direct message and it states "no recent conversations" and wont let me create a new message