Contributor
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37 Messages
Underground Cable Line
Hello, I was wondering what needs to be done to have my cable line out underground. My power company moved all lines underground and the only thing that currently is not is my cable line. During the hurricane it was ripped off and they reinstalled it from the pole to my house. During storms this summer it is so loose it really whips around smacking the side of the house. Some of the neighbors around me have had theirs put underground. I was wondering if this is something I could do to prevent anymore storm related cable damage. Thank you.
CCCassandra
Problem Solver
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502 Messages
2 years ago
Hi @Robwithtoast617, thank you for thinking of the Xfinity Forums for help with checking into this cable being buried. Our team would be happy to assist! Can you please send us a direct message with your first and last name and the full address?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon (top right corner)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_b8a349
Visitor
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4 Messages
2 years ago
Good luck to you. I have been waiting over a month with a big trench dug in my yard and Comcast refuses to tell me when they will bury my line. I'm going to switch to starlink.
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