Visitor
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1 Message
Underground cable installation
Since August 4th a tech came over and told me that my area of where I live is new and requested for underground bury installation to connect my house to the black box across the street. He also mention that the process will take 14 days and I would know that the whole thing will be done if there's wires curled around the area where he has to connect to my house. I've been checking the status of this and it still says approved but they haven't marked anything from the utilities crew but I do see black wires curled where he told me and a orange tube sticking out of the dirt with a black wire coming out of it. I want to know if the job was done? Why haven't I received any update ? I do have a tech appointment scheduled on the 12 of August but I want to know if the job was done from what I see. Why hasn't the underground cable installation page hasn't been update with any process. I did recently cut off at&t so right now I have no wifi at all and my kids will start school this week.
EG
Expert
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119.9K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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2.3K Messages
1 hour ago
user_uf5f5t thank you for using the Xfinity Community Forums page to reach out today. I understand that you have questions regarding how far along the process is of the bury installation scheduled on your property. I do want to mention that will the process itself is about 14 business days usually from start to finish, the process can be delayed as a result of waiting for permits to be approved from your local municipalities.
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