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user_cf82n8
1st Topic

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Wednesday, January 7th, 2026 7:52 AM

Underground cable installation

Hello, 

it says my ticket for underground ground installation has been approved. Do I have to schedule a time for someone to come out and start the installation and burying process? If so, how do I do that?

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2 hours ago

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EG

Expert

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116K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAmira

Official Employee

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4.7K Messages

1 month ago

HI user_cf82n8! Thanks for taking the time to visit our Xfinity Forum. I am happy to know the ground installation has been approved, and we can't wait to get you up and running with our service. My team is here to help and would love to further assist you with this. Please send us a Direct Message so we can double-check on everything from our end. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

 

 

Thanks for getting this moved over @EG, very much appreciated! 

 

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EG

Expert

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116K Messages

1 month ago

@XfinityAmira YW Amira ! Hope you are well !!

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user_x620bw

Visitor

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2 Messages

2 hours ago

What is the phone number to talk to someone about underground cable install. Our area (FPL) is going from pole to underground.

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XfinityGabriel

Official Employee

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3K Messages

 

user_x620bw, Hi there! Thanks for taking the time out of your Friday to reach out. I can undersand the importance of talking to someone about the aerial to underground line conversion. You've reached the right place. Our team of experts is dedicated to resolving cable concerns such as this over social media. We can help, as there is no direct public phone number specifically for the underground construction crew. Would you mind confirming if your services are being impacted at this time? 
 

 

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2 hours ago

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user_x620bw

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2 Messages

Services are not impacted. Your line is on the same pole as electricity and that pole will be removed and power is going underground. We want internet to go underground so pole can be removed.

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2 hours ago

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XfinityGabriel

Official Employee

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3K Messages

 

user_x620bw, Thanks for confirming this for us. Usually, during line conversations, after the utility lines are converted, the XFINITY line would be converted after. To ensure we get this taken care of, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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